Website terms of use
Last updated: 2 October 2026
These terms govern your use of the PrivateSecre website. Using the site means you accept them. They do not govern the paid telephone service. That service is covered by our Service terms.
1. Who we are
The site is operated by [Registered company name] (company number [Company number]) of [Registered office address], trading as PrivateSecre. Contact details are on our legal notice.
2. Information on this site
The pages describe a virtual secretary and concierge service for individuals in the UK. They are general information. They are not legal, tax, immigration or financial advice, and they are not an offer of regulated advice. Availability of a table, room or journey is set by the venue or carrier, not by this website.
3. The paid telephone service
Calls to XXXXX cost £3.60 per minute, plus your phone company’s access charge. The charge, what the adviser will and will not do, third-party booking costs, and how to complain are in the Service terms. Those terms apply when you call.
4. Acceptable use
- Do not use the site unlawfully, or in a way that could harm us, our advisers or other people.
- Do not attempt unauthorised access, probe the site, or introduce malicious code.
- Do not scrape, frame or copy the site except as the law allows or we agree in writing.
5. Intellectual property
Text, design and branding on this site belong to us or our licensors. You may view the pages for your own private use. You may not use the PrivateSecre name or logo without our written permission.
6. Liability
We take care to keep the site accurate, but we do not promise that it is complete, error-free or always available. To the fullest extent allowed by law, we exclude liability for loss arising from use of this site or reliance on its content. We do not exclude liability for death or personal injury caused by negligence, for fraud, or for any other liability that the law does not allow us to exclude. Nothing in these terms affects your statutory rights as a consumer.
7. Privacy and cookies
See our Privacy policy and Cookie policy.
8. Law
These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, except that if you are a consumer living elsewhere in the UK you may also bring a claim in the courts of the country where you live, and any mandatory protections of that country still apply.
9. Contact
hello@privatesecretary.online · XXXXX · Monday–Friday, 9:00–17:00 (UK time).
Call cost £3.60 per minute, plus your phone company’s access charge.